VAT, or Value Added Tax, is a tax you pay as a consumer when you buy goods or services in the European Union, including in the United Kingdom. In the UK, the standard rate for VAT is 20%. Individuals who are chronically ill or have a disability can make a claim for VAT Relief when they purchase equipment which has been designed solely for disabled people and is solely for their own 'personal and domestic use'. This means that they can pay the retail price without VAT being included. Only products displayed on our website which offer the option "Are you eligible for VAT Relief?" at checkout stage are available to buy with VAT Relief.
Individuals who are chronically ill or have a disability can claim VAT Relief on products shown with the "Are you eligible for VAT Relief?" at the checkout. A person is deemed 'chronically ill or disabled' if they:
A person with a temporary injury, such as a broken leg, would not qualify for VAT Relief. Nor would a frail older person who is otherwise well and not disabled.
The following conditions may also qualify for VAT Relief in some circumstances:
If you're not sure if you qualify, please ask your GP as we are not able to give medical opinions.
By completing our VAT Relief Declaration, you are agreeing to these terms and that you are claiming relief from Value Aded Tax under Group 12 of Schedule 8 of the Value Added Tax Act 1994.
When ordering online, each product which is eligible for VAT Relief will display the "Are you eligible for VAT Relief?" option at checkout. VAT will still be charged at the checkout and a manual payment will be made back to your method of payment once we've begun processing your order.
We will ask you to complete an online VAT Relief Declaration as required by HM Revenue and Customs.